Table of Contents
1. Overview
Innpage Consulting ("we," "us," "our") is an Ontario-registered sole proprietorship (BIN: 1001592023, CRA BN9: 718603632) that provides marketing automation and CRM services for Canadian trades businesses. Our registered business is operated in compliance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit www.innpage.com, contact us, or engage with our services. By using this website or submitting your information through any form, you consent to the practices described in this policy.
If you have any questions about this policy, please contact us at [email protected].
2. Information We Collect
Information You Provide Directly
When you submit a contact form, book a strategy call, or request information, we may collect:
- Full name
- Business name
- Email address
- Phone number (mobile or business)
- Business type and service area
- Any message or details you include in the form
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and general geographic location
- Browser type and device information
- Pages viewed and time spent on site
- Referring URL (how you found us)
This information is collected via standard web server logs and analytics tools (such as Google Analytics) and does not directly identify you.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and schedule strategy calls
- Provide, set up, and manage our services for your business
- Send you relevant information about our services that you have requested
- Send automated follow-up communications you have consented to receive (see SMS Policy below)
- Improve our website and services
- Comply with legal obligations
We do not use your personal information for any purpose incompatible with the reason it was collected, unless we obtain your explicit consent.
4. SMS Messaging Policy
📱 SMS Opt-In Disclosure
By submitting your phone number through any form on this website, you expressly consent to receive text messages (SMS and MMS) from Innpage Consulting. These messages may include:
- Confirmation of your inquiry or booking request
- Follow-up messages related to your inquiry
- Information about Innpage Consulting services you have enquired about
- Appointment reminders for scheduled calls
Message frequency varies based on your interaction with us. Typically no more than 5 messages per conversation thread.
Message and data rates may apply from your mobile carrier.
To opt out at any time: Reply STOP to any SMS message. You will receive one confirmation message and no further messages will be sent.
For help: Reply HELP to any SMS or email [email protected].
How We Send SMS Messages
SMS messages are sent through GoHighLevel (LeadConnector), a registered messaging platform. All outbound messages originate from a Canadian 10-digit long code (10DLC) phone number that is registered and compliant with Canadian carrier requirements.
We comply with Canada's Anti-Spam Legislation (CASL), which requires that we have express or implied consent before sending commercial electronic messages, including SMS. Consent is obtained when you submit your phone number through a form on our website.
What We Will Never Do
- Send SMS messages to any number that has not provided explicit opt-in consent
- Sell or share your phone number with third-party marketers
- Continue messaging after you have replied STOP
- Send messages outside of reasonable business hours (8am–8pm local time)
Note for clients of Innpage Consulting: If you engage us to set up a GoHighLevel system for your business, your customers' data is governed by your own privacy policy. We will assist you in ensuring your system is CASL-compliant, including proper opt-in collection and opt-out mechanisms.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
Service Providers
We use third-party tools to operate our business. These providers access your information only to perform services on our behalf and are contractually obligated to protect it:
- GoHighLevel / LeadConnector — CRM platform, SMS, and email delivery
- Google Analytics — Website analytics (anonymized)
- Google Workspace — Email and calendar
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
Business Transfer
In the event of a merger, acquisition, or sale of all or part of our assets, personal information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Leads and contact form submissions: Retained for up to 2 years unless you request deletion earlier
- Active client records: Retained for the duration of the engagement plus 3 years
- SMS opt-out records: Retained indefinitely to ensure we do not re-contact opted-out numbers
- Website analytics: Retained in accordance with Google Analytics default settings (up to 14 months)
7. Your Rights Under PIPEDA
As a Canadian resident, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request correction of inaccurate or incomplete information
- Withdrawal of consent: You may withdraw your consent to receive communications at any time (see opt-out instructions above for SMS)
- Deletion: You may request deletion of your personal information, subject to legal and contractual obligations
- Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please email [email protected]. We will respond within 30 days.
8. Cookies
Our website uses cookies — small text files stored on your device — to improve functionality and analyse traffic. The cookies we use include:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Google Analytics cookies to understand how visitors use our site (anonymized)
You can disable cookies in your browser settings. Note that disabling cookies may affect website functionality. Our site does not use advertising or tracking cookies from third-party ad networks.
9. Security
We take reasonable steps to protect your personal information against unauthorized access, loss, or misuse. These measures include:
- HTTPS encryption on all web communications
- Access controls limiting who can view personal information
- Use of reputable, security-certified third-party platforms
No method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
10. Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we handle your information, please contact us:
Innpage Consulting
Ontario, Canada
Business Registration: 1001592023
CRA BN9: 718603632
Email: [email protected]
Website: www.innpage.com
We are committed to resolving complaints about our collection and use of personal information. If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
This Privacy Policy was last updated on May 8, 2026. We may update this policy from time to time. Material changes will be noted at the top of this page with a revised date.